Complaints & Feedback

Complaints and Feedback Procedure

Introduction

Fit for Work is committed to delivering a professional, efficient and courteous service to our clients. However, if you feel that we have not met these standards we want you to tell us. We regard this as an opportunity to monitor and continuously improve our quality of service. We will investigate your concerns objectively and try to generate a positive and speedy solution.

Equally if you would like to give us feedback – good or bad – about Fit for Work, we would like to hear your views.

Ways to make a complaint or leave feedback

There are various ways in which you can make a complaint or leave feedback:

Online: Simply follow this link.

By telephone: 0330 221 0283 / 0203 425 5001.

In writing: Customer Contact Manager, Fit for Work, 1 North Bank, Blonk Street, Sheffield, S3 8JY. Please provide your contact details and the nature of your complaint or feedback.

Your complaint will be dealt with confidentially.

Dealing with your complaint and how long will it take

All complaints or feedback will be acknowledged within two working days of receipt. If you have made a complaint, we will then investigate your complaint and aim to send you our written decision within 10 working days. If we are unable to resolve your complaint at this stage, we will write to you to confirm that we are still investigating your complaint.

If you are not happy with the outcome you can ask us to take another final look at the issue. This will be escalated to a more senior manager to make a full and final decision. If you remain dissatisfied after receiving our final decision, our final response will explain how you can escalate your complaint.